Does MyPC support Virtual desktop environments?

What browsers does Onelog Support?

Is the contract management tool a separate module?

R&R Installation requirements

Windows Server Requirements

The R&R Server requires the following:

  • Microsoft Windows 2016 / 2019 / 2022 Server with all the latest Service Packs and updates.
  • Microsoft .NET Framework 4.8
  • Microsoft Internet Information Services (IIS) with ASP.NET installed and enabled
  • Microsoft SQL Server 2016 / 2017/ 2019 / 2022 (including the free Express Editions*) with the latest Service Pack, installed in Mixed Authentication Mode.

* Microsoft SQL Express Editions can be used they are limited in capacity.

Recommended Windows Server Specification

  • 4 core 3 Ghz or better
  • 8 GB RAM minimum 16GB RAM or better recommended
  • 50 GB free disk space (variable - SQL event data storage)

Virtualised servers are fully supported.
This is a minimum specification; we will consult with you regarding the sizing for your implementation.

Supported Browsers for Booking/Administration

  • Firefox
  • Chrome
  • Edge
  • Safari

MyPC Installation requirements

Windows Server Requirements

The MyPC Server requires the following:

  • Microsoft Windows 2016 / 2019/ 2022 Server with all the latest Service Packs and updates.
  • Microsoft .NET Framework 4.8
  • Microsoft Internet Information Services (IIS) with ASP.NET installed and enabled
  • Microsoft SQL Server 2016 / 2017/ 2019 / 2022 (including the free Express Editions*) with the latest Service Pack, installed in Mixed Authentication Mode.

* Microsoft SQL Express Editions can be used they are limited in capacity.

Recommended Windows Server Specification

  • 4 core 3 Ghz or better
  • 8 GB RAM minimum 16GB RAM or better recommended
  • 50 GB free disk space (variable - SQL event data storage)

Virtualised servers are fully supported.
This is a minimum specification; we will consult with you regarding the sizing for your implementation.

Windows Client Software Requirements

The MyPC Windows Client requires the following:

• Microsoft Windows 10 and 11
• Terminal Server 2016/2019
• Virtualised Desktop Environments (VDI ) via RDP*, PCoIP and Citrix
• Microsoft .NET 4.5 or higher framework

*Does not support MyPC Public Library Client.

MacOS Client Software Requirements

The MyPC MacOS Client requires the following:

  • MacOS 13 or later

Chromebook Client

  • Fully supported in Public Library mode.

Supported Browsers for Booking/Administration

  • Firefox
  • Chrome
  • Edge
  • Safari

Onelog installation requirements

Windows Server Requirements
 

The Onelog Local Server requires the following:

  • Microsoft Windows 2016 / 2019 / 2022 Server with all the latest Service Packs and updates (32-Bit or 64-bit). Recommended 2019 64bit.
  • Microsoft .NET Framework 4.5 (minimum version required)
  • Microsoft Internet Information Services (IIS) with ASP.NET installed and enabled
  • Microsoft SQL Server 2016 / 2017/ 2019/ 2022 (including the free Express Editions*) with the latest Service Pack, installed in Mixed Authentication Mode.
  • Microsoft Azure SQL
  • An Internet connection to sync scripted resource definitions and Onelog Mobile configuration (this can be via a proxy server)​

* Microsoft SQL Express Editions can be used but they do not include SQL Server Integration Services and cannot be used as a Onelog data store if Client-Matter chargeback is required. They are also limited in capacity.

Recommended Windows Server Specification

  • 4 core 3 Ghz or better
  • 8 GB RAM minimum 16GB RAM or better recommended
  • 100 GB free disk space (variable - SQL event data storage)

Virtualised servers are fully supported.
This is a minimum specification for 1400 concurrent users; we will consult with you regarding the sizing for your implementation.

Windows Client Software Requirements

The Onelog Client requires the following:

  • Desktop environment - Microsoft Windows 10 / 11
  • Terminal Server environment 2012 / 2016 / 2019
  • Microsoft .NET Framework 4.0 (minimum version required)
  • Compatible Browser – Internet Explorer 11* / Firefox / Chrome / Edge (an extension is required for each browser)

*IE support is available but no longer being developed as this is an end-of-life product.

Mobile App Requirements

The Onelog Mobile App requires the following:

  • iOS 15.0 and above on iPhone/iPod/iPad
  • Android v10 and above on Phone / Tablet
  • Windows 10/11 x86 / x64 / ARM on Desktop / Tablet
  • MacOS 11.0 or later

Can I send messages to users whilst they are using a MyPC controlled machine?

Some of our sites have different opening times? How does MyPC handle this?

Can I ban users in MyPC?

Can the MyPC web interface be customised?

Can MyPC show availability of MyPC controlled PCs?

Can MyPC offer queuing where users join a queue and then wait for the next available PC?

Can MyPC bookings be made via Smartphone’s and tablets?

Can staff block book computers?

Can users book themselves onto MyPC controlled PCs?

What end-user authentication does MyPC support?

Which browsers does MyPC support?

Does MyPC support any other languages besides English?

Do I need any separate software to run the reports?

What web-based resources can Onelog connect to?

Is there a limit to the number of resources our firm can add to Onelog?

Does Onelog work with VDI/Shared Desktop environments?

What web server does Onelog use?

Is Onelog a proxy server solution?

Can the Onelog modules be purchased separately?

What database management system 〈DBMS〉 does Onelog use?

Does Onelog work with iPhone/iPad and Android?

Does R&R require a client installation?

Is R&R a cloud-based solution?

What can I book with R&R?

Does R&R work with Citrix or Windows Terminal Server?

Do we need to buy separate systems for each department?

Which browsers does R&R support?

Is there a limit to the number of resources R&R can handle?

How do users log into R&R?

Is R&R a modular product?